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Emir Hoca.

English for Black Friday and year-end emails: ready-made phrases

Thanksgiving is on 26 November and Black Friday on 27 November. Phrases for shopping on foreign sites, asking for a return and year-end work emails.

2 min read

In the US, Thanksgiving falls on the fourth Thursday of November, which in 2026 is 26 November (Public Holidays). The day after, Friday 27 November, is Black Friday. In Turkey, November sales also peak around these dates and many people shop on foreign sites. And as December starts, so do year-end emails. Here are phrases that help with both.

Phrases you'll see on sale pages

  • doorbuster deal: a heavily discounted product in limited quantity, meant to draw customers in.
  • while supplies last: until stock runs out. 50% off while supplies last.
  • free shipping on orders over $50
  • out of stock / back in stock
  • The promo code has expired.
  • order confirmation / tracking number

Writing to customer service

  • What's your return policy?
  • Is this item eligible for return?
  • I haven't received a tracking number yet.
  • I'd like to return these shoes because they don't fit. Could I have a refund?

When you write to customer service, be short, clear and polite: say what you bought, your order number and what you want, in one paragraph.

Year-end work emails

  • I'll be out of the office from 24 December to 2 January.
  • Just a gentle reminder that the deadline is Friday.
  • Let's catch up in the new year.
  • Wishing you and your family a happy and healthy new year.
  • Thank you for your support this year.

Common mistakes

  • I bought it from 50 dollars. → I bought it for 50 dollars. ("for" with prices)
  • The shipping are free. → Shipping is free. (shipping is uncountable and takes a singular verb.)
  • Instead of I want my money back! → Could I have a refund, please? A harsh sentence in writing won't speed things up.
  • I'm waiting your answer. → I look forward to hearing from you. or I'm waiting for your reply.

Mini exercise

Write a three-sentence email to customer service about a coat that arrived in the wrong size: say what arrived, what you want and your order number. Use at least two of the phrases above.

Sources